Returns & Exchanges
Due to the perishable nature of our exotic snacks, we only offer returns or replacements for items that arrive damaged or incorrect. Please notify our team within 48 hours of delivery to ensure a quick resolution for your order.
Document the Issue
Take clear photos of the damaged items or the incorrect snacks you received, including the original shipping label and packaging.
Contact Support
Email our support team at support@exoticsnackguys.com with your order number and the photos of your shipment attached.
Review Process
Our team will review your claim within 2 business days to verify the issue and check our current stock for potential replacements.
Resolution
Once approved, we will either ship out a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing